Urban Exterior Collective

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

  • We accept various payment methods, including major credit/debit cards, cash on collection/delivery, and Klarna for flexible payment options.

2. Do you offer free delivery?

  • Yes, we offer free delivery within HX, BD, HD and WF postcodes. Customers outside these areas may incur additional delivery charges.

3. How long does it take to process an order?

  • Orders are typically processed within 1 working day. However, delivery times may vary depending on the item’s availability and delivery location.

4. When can I expect my order to be delivered?

  • Delivery times are typically within 3 days of order processing. However, specific delivery arrangements will be discussed upon placing the order to ensure your convenience.

5. Can I track my order?

  • Yes, once your order has been processed and dispatched, you will receive tracking information via email to monitor the status of your delivery.

6. What if I need to return an item?

  • If you’re not satisfied with your purchase, you can initiate a return within 30 days of delivery. Please refer to our Returns Policy for more information.

7. Do you offer assembly services?

  • Yes! Just let us know on placing your order or ask the dleivery driver, we make sure they arrive equipped to build anyhting in our range.

8. Are your products covered by a warranty?

  • We do not offer a specific warranty but your staturary rights are unaffected and we will strive to find a solution for our customers.

9. Can I visit your showroom to view products?

  • We do not have a physical showroom. However, you can view our entire collection and make purchases conveniently on our website. We may be able to arrange viewings in person, please drop us a message to discuss and we will try our best to facilitate you.

10. How can I contact customer support?

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